Plumbing & Heating Engineer
Plumbing & Heating Engineer job, based in Lancaster, £22-£27k depending on experience
Plumbing & Heating Engineer, Lancaster.
Job Purpose: Provide technical support to customers on a range of activities to a general specification or brief, using technical skills and knowledge acquired through qualifications and/or practical experience. Staff are often involved in: interpreting customer requirements; producing solutions and providing advice; analysing data or information; or diagnosing and solving technical issues within an area of expertise. May also allocate work to other staff and co-ordinate some activities.
Main Duties and Responsibilities: The Plumbing and Heating Engineer is an important role assisting in the provision of professional and comprehensive service for the University. A high priority is given to the creation of effective working relationships between the post holder and other contacts in the University as appropriate. The post holder will demonstrate professionalism, technical competence, good interpersonal and networking skills and the ability to work independently as well as within a team. The post holder will at all times operate within established University regulations and procedures. S/he will need understanding of and be committed to the success of a large, complex University.
The principal duties and responsibilities of the post holder will include the following areas:
- Carrying out a wide range of heating and plumbing repairs together with other associated engineering maintenance, you may also be required to carry out a range building fabric repairs.
- Use, test, monitor and maintain technical equipment, to carry out duties and activities effectively
- Carry out procedures i.e fire alarm testing, meter reading and other statutory requirements,
- Responsible for keeping accurate records for reporting to others.
- Involvement in the development, testing and construction of new activities and/or techniques. Involves installing items, monitoring and maintaining technical equipment, systems or services for use by staff, students or other customers.
- Provide technical advice, diagnose and solve faults and problems using specialised equipment or skills.
- Be responsible for overseeing specific activities and processes in support of an activity.
- Carry out analysis of information, data and/or calculations, identifying issues which require addressing, and presenting results accurately and appropriately.
- Provide information and guidance to staff, students and others using skills drawn from learning and experience.
- Prepare and carry out Statutory testing procedures, record results and present findings accurately.
- Maintain Service information and documentation, manual and electronic records, databases, computerised information systems and generate reports as required. May be responsible for making informed decisions on how best to store information (e.g. how information is recorded on a database).
- Assist the Estates Manager in ensuring that staff undertake their duties in line with the safe working methods established the Risk Assessments.
2. Customer Service
- Point of contact for specific queries, providing information and a range of solutions to choose from; allowing for any potential implications and raising issues of concern. May need to discuss more complex queries with colleagues.
- Monitor customer feedback and make proposals for improving service through suggestions for changing current working methods, standards (e.g. quality, Health and Safety, etc) and processes.
- Implement changes to service provision as requested by line management, using discretion and initiative to ensure the service can continue to meet agreed quality standards, guidelines, and procedures.
- Review customer satisfaction, and monitor service objectives and standards within own area of work. Build conclusions into future improvements, in discussion with managers, to maximise service quality and efficiency.
3. Planning & Organising
- Prioritise own work within a general plan or schedule to meet deadlines and appropriate standards and assist line management in planning for future work. Includes co-ordinating arrangements and allocating tasks, as appropriate.
- Organise or support activities and co-ordinate the associated arrangements to ensure these are administered efficiently. May include ensuring that sufficient resources are available to carry out the work.
- Contribute to short-term projects within own area/section or contribute as part of larger Faculty / Service-wide project teams, to support the achievements of project objectives.
4. Finance/Resource Management
- Take responsibility for stocks/ stores of equipment and supplies, so that supplies/resources are available when required.
- Take delegated responsibility for the general maintenance, servicing and repair of equipment, etc in a work area.
- Take delegated responsibility for contract compliance, small-medium scale budgets, or for processing sums of money following established procedures. For example, may have delegated responsibility for an inventory or consumables budget.
5. Internal and External Liaison
- Liaise with key contacts in the wider University body to support own work activities/specific tasks, as required.
- Liaise closely with customers, service providers and external bodies, establishing the most appropriate type of contact (e.g. email, correspondence, face to face, etc) to exchange information. May include liaison over information relating to University procedures, external body regulations, legislation, etc.
6. People Management
- Act as a point of referral for others on particular issues related to own work area.
- Allocate/delegate some work to others for specific activities, taking responsibility for ensuring work is completed to required standards and timescales.
- Supervise staff and delegate work, monitoring and reviewing individual and team progress and performance within shortened appraisal process.
- To be committed to and work to the standards of Investors in People, ensuring that staff are aware of business objectives, understand their role in achieving them and are encouraged and enabled to undertake training and development.
- Participate in agreed training activities, to enhance role performance such as updating on health and safety issues or key skills.
- Support the Faculty/Service's compliance with the administrative procedures of the University's QA systems.
- Support and actively promote a commitment to the University's policies and procedures including those related to Equality, Diversity and Inclusion and Health and Safety.
- Support the values, beliefs and expected behaviours of the University's Leadership and Management Framework.
Criteria for the role:
- Educated to GCSE or equivalent standard in English and
City and Guilds /NVQ level 2-3/ in Plumbing and Heating or Other relevant plumbing /Heating qualification Advanced Craft skill level Gas Safe Registered [ACS] or agreement to undergo training to the desired level
Full UK Driving License
Previous experience in carrying out a wide range of heating and plumbing repairs together with other associated engineering and building fabric maintenance
- Understanding of relevant Health and Safety and security
Experience of supervising a team of multi - skilled maintenance assistants